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Due to recent customer service enhancements, Boca Raton businesses can now enjoy the convenience of submitting business tax related applications and payments online through the City’s website: www.myboca.us.
Last fiscal year, the City issued 13,788 Business Tax Receipts/Certificates of Use, with each customer visiting the Building Administration location in person to apply, renew and make payments. With the latest upgrades, customers registering a new commercial or residential business, changing a business name, transferring ownership, adding professionals or changing an address, can now do so online instead of in person.
According to Jenny Wright, Sr. Code Compliance Officer and Business Tax Supervisor, the recent enhancements are part of a department-wide commitment to customer service excellence.
“A Business Tax Receipt/Certificate of Use, is required for any business, profession or occupation in the city limits of Boca Raton, as required by the City code. Our goal is to make the process as convenient and simple as possible and I think our team has done that by creating the online portal and integrating with Sunbiz. We’re saving people time and money since they don’t have to come to our physical location to apply or renew.”
Sherilee Manfre, Business System Analyst for the City’s Information Technology Division, worked to complete the integration with Florida’s Sunbiz. The City’s program now retrieves data and allows for auto completion in parts of the application, saving time and improving accuracy.
“The hope is that we’ve created a better experience for the customer, and linking to outside agencies with whom we coordinate just makes the process more convenient,” added Manfre. “There are very few cities that offer this service online, and we are proud to be one of them.”
This most recent enhancement follows customer service improvements in the Building Department that include a new online permitting application process, online inspection scheduling, and an interactive permit submittal map
The Business Tax Authority is located at 200 NW 2nd Avenue and is available to assist customers Monday-Friday from 8:00 am– 4:00 pm and Wednesdays until 3:00 pm. Customers may call 561-393-7937 for more information or visit www.myboca.us to submit forms and make payments online.
City of Boca Raton Employees Business Tax Authority Team
From the left Peggy Meyer, Joe Petchuk, Carmen Martinez, Jenny Wright, Sherilee Manfre & Keith Carney.
(Not pictured are Patricia Maida & Tori Golden)