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Current Affairs & Topics

Posted on: September 28, 2021

City Unveils New Communications Initiative

My Boca Launch - NF and Intranet 02

We're excited to introduce a new communications initiative that aims to build a stronger and more unified connection with our residents, visitors, and businesses with new communication platforms and a new website with modern and vibrant design elements.

Following the uncertainty experienced by the entire community over the past year and a half, we're encouraging our community to REDISOVER BOCA RATON and further engage, connect, and enjoy the City you all know and love. 

The City recently sent out a Communications survey to determine how to better meet the communication needs of our community. With over 2,500 responses (87% of those being residents), our findings aligned with our new communication efforts for residents, businesses, and visitors to explore.

NEW Communication Platforms

  • Website Refresh: The City’s website,, now features a more modern, sleek design with improved features. The upgrades include a more aesthetically pleasing experience for website visitors, a more efficient layout, and new quick buttons to navigate to specific department pages faster. 43% of survey respondents said they receive their news about the City from our website.
    • Visitors will notice a new website symbol which links Boca Raton’s past with its future. It incorporates the sails from the official City seal in a modern look that signifies new horizons and the progression of the City toward an innovative and sustainable future.
  • NEW My Boca App: Powered by SeeClickFix, the user-friendly interface provides a faster, at-your-fingertips tool to instantly report a concern to the City, see a real time map of all reported concerns, check beach conditions, pay your water bill, and discover things to do in Boca Raton. The functionality will also help reduce staff resources and time. 37% of survey respondents said they would be interested in a city app. The app is currently available for download by searching “City of Boca Raton” in the app store.
  • NEW Civic Ready Texting Service:  The text message notification software will help keep residents better informed. The mass notification system can quickly reach residents with alerts for City services, road closures, special events and more. 47% of survey respondents said they would be interested in receiving text notifications from the City.

EXISTING Communication Platforms

In addition to the new communications platforms above, the City offers the following means of communication:

  • Social Media – The City is present on the following social media platforms – Facebook, Twitter, Instagram, Nextdoor, YouTube and Pinterest. The City uses social media as one of many tools to communicate on important topics, event information, and in times of an emergency. According to the Communications survey, over 43% of respondents do NOT follow the City on any social media. View all the City’s available social media accounts on our Social Media webpage and be sure to give us a follow.
  • Email Communications – 74% of respondents said that overall, they feel the City of Boca Raton is currently doing a good job at communicating with the public. Most respondents referred to our email communications. If you haven’t already, sign up to receive monthly newsletter communications to stay informed about the happenings in the City.
  • Boca TV– The City uses Boca TV to livestream meetings and for important information during an emergency. You can access Boca TV via:
    • Comcast Channel 20 - Boca Raton city limits
    • AT&T Uverse Channel 99 - Palm Beach County
    • Hotwire Channel 395 - Palm Beach County

Thank you to all of those that participated in the Communications Survey. We invite you all to rediscover and connect with the City in new ways, embrace our rich history and join us in moving steadily towards the future.

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