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1. What can I put in the container for trash collection?

Only bagged household garbage should be placed into the container.
Some items not accepted are:
- Yard debris
- Bulk items
- Automotive parts
- Tires
- Paint
- Hazardous waste
- Hot ashes
For more information please view our Sanitation Brochure (PDF).

2. How do I dispose of bulk items?

Bulk items include household items that cannot fit in the container, such as couches, chairs, mattresses, tables, etc. Place these types of items at least 5 feet away from your container and they will be picked up on the regular scheduled bulk pick up day.

3. Can I take the garbage container with me if I move?

No. All containers are the property of the City of Boca Raton. The container should be left at the house for the next resident. All containers have individual serial numbers, which has been assigned to each house.

4. Will there be any changes to my recycling, vegetation, and bulk collection service?

No. There will be no changes made to the collection of these types of items. For more information please view our Sanitation Brochure. Sanitation Brochure (PDF).

5. Do I have to pay extra for the automated service?

No. Your fees will remain the same. The city will provide each resident with one container.
However, should you require an additional container, there will be an additional $5.28 per month per month charge for the additional container on your water bill.

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1. Is City residency required to purchase a Cemetery plot?

Yes, only residents of the City of Boca Raton may purchase plots in the Cemetery. For more information, please contact the Cemetery Office at (561) 393-7748.

2. Is City residency required to purchase a crypt or niche in the Mausoleum?

No, City residency is not required to purchase a crypt or niche in the Mausoleum. For more information, please contact the Mausoleum Office at (561) 391-5717.

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1. Is there a cost for public records?

Florida law authorizes municipalities to recoup their costs of providing public records. If the public record request requires more than fifteen (15) minutes of employee time (including the time to gather, copy, scan and/or print the requested documents, or redact information exempted by Florida Statutes, if necessary), the requester will be charged for that time at the lowest hourly rate of the class of employee(s) involved. For physical copies of requested documents, there will be a charge of $.15 per page for one-sided copies ($.20 per page for two-sided copies). If the City anticipates that there will be a significant cost to provide the requested public record, the City will provide an estimated cost for the public records. The requester must acknowledge the estimated costs and authorize the City to proceed before document production will begin. Once the request is complete, the requestor must pay the City before the documents will be provided.

RETURN TO PUBLIC RECORDS PAGE

2. What are some ways that I can streamline the public records request process?

There are some things that you can consider when you make a public records request that can decrease the response time and reduce production costs. • A significant amount of information is available on the City’s website. • Be specific; avoid overly broad requests. • Provide dates ranges of requested public records, especially on emails and correspondence.

RETURN TO PUBLIC RECORDS PAGE

3. How long does to take to receive the requested public records?

The City responds to public records requests as quickly as possible. However, requests for a large number of documents, or requests that require significant staff time may result in a longer response time. The volume of public record requests may also slow the response time.

RETURN TO PUBLIC RECORDS PAGE

4. What if I have a question about the public records request process?

The City Clerk’s Office is responsible for coordinating the public records requests. RETURN TO PUBLIC RECORDS PAGE

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1. ALARM | Who do I contact about alarm registration?

For alarm questions or issues, please email alarms@myboca.us.

2. BEACHES | If I live in a condo with private beach access, can I still go on the beach to exercise?

No. Florida Governor DeSantis’ Executive Order Number 20-90 specifies that all beaches in Broward and Palm Beach County are closed. The order further provides that the County Administrator may modify the directive, but the Palm Beach County Administrator has not modified that order, so all Boca Raton beaches are closed. We provide this information to our residents so you can make informed choices about your behavior during this COVID-19 emergency. 

Law enforcement officials including the City’s Police Department will patrol and enforce these orders to the best of their abilities. Please be mindful that the more time and attention our police and code enforcement officials spend warning people, the more interaction and exposure we all have.

We understand this is an inconvenience, but the closures are in place for the public’s health, safety and welfare. Please keep in mind that these are temporary restrictions during this COVID-19 emergency and that sacrifices are required by everyone. Please adhere to strict social distancing guidelines during the COVID-19 pandemic.

3. BEACHES | Is the City still monitoring sea turtle nests on our beaches even though they are closed?

Yes, Gumbo Limbo Nature Center’s Marine Conservationist Team has been monitoring the beaches in Boca Raton for Sea Turtle and shorebird nesting activity since mid-February. The first nest occurred February 23, 2020, which is ahead of the normal nesting season dates of March 1. The City of Boca Raton considers beach monitoring for sea turtle nesting activity to be an essential job. 

4. BOATS | I have a commercial license to operate my boat. Can I launch from Silver Palm Park?

No. While the Palm Beach County Emergency Order 2020-003 does allow for those with commercial licenses to access boat ramps, the City of Boca Raton closed all parks, including Silver Palm Park and it will remain closed to all activity until further notice. Then closure is being enforced by the Boca Raton Police Department. Municipalities may order more restrictive measures.

5. BOATS | I live on the water, am I still able to take my boat out?

Yes, you are still able to take your boat out as long as you are practicing social distancing. The Florida Fish and Wildlife Conservation Commission (FWC) will be patrolling the Intracoastal Waterway. All recreational boats must be at least 50 feet apart with no more than 10 people on board who are 6 feet apart.  View the full executive order.

The Silver Palm Park boat ramp will remain closed.

6. BUILDING | Is the City's Building Department still conducting inspections?

Yes. Building inspections are being performed on new commercial buildings and new single family homes. No building inspections are being performed on any occupied dwellings. A drop box is located outside the front door for corrections or revisions to existing permit applications or current building permits. New permits need to be applied for online.

All permit application fees can be paid online and inspections scheduled or canceled online.

7. BUILDING | Is the City's Building Department open?

Yes. However, the Building Department Lobby is not opened to the public. The Building Department is operating Monday through Friday 8am - 4:30pm with the exception of Wednesday 8am - 3pm.

The City of Boca Raton Building Department is continuing to review all electronic plan submissions, online permit applications and issue approved building permits.

• Building inspections are being performed on new commercial buildings and new single family homes. No building inspections are being performed on any occupied dwellings.
• A drop box is located outside the front door for corrections or revisions to existing permit applications or current building permits.
• New permits need to be applied for online.
• All re-roof inspections on occupied dwellings will only be accepted with extensive photo documentation and a signed and sealed report from a Florida licensed professional engineer in accordance with Boca Raton Building Regulations Chapter 1-FBC.
• All permit application fees can be paid online and inspections scheduled or canceled online.

Additional questions can be sent to the Building Department at buildingpermits@myboca.us or 561-393-7930.

8. BUILDING | Can I drop off new permits at the City's Building Department drop box with plans?

No. New permits need to be applied for online.

9. BUILDING | Can I drop off a check in the Building Department's drop box?

Yes. There is a drop box located outside of the Building Department, however, the cashier only comes in once a week on Monday to process checks. For your convenience, customers should pay online instead. 

10. BUSINESSES | Are nail salons allowed remain open?

No. Palm Beach County Emergency Orders 2020-002 and 002a and 2020-003 and 003a apply countywide and are applicable in Boca Raton. Nail salons are NOT considered “critical businesses” so they should remain closed.

11. BUSINESSES | Are pawn shops able to remain open?

Yes. The City considers pawn shops to be essential businesses. All businesses that are essential and remain open should practice social distancing in compliance with the measures advised by the CDC and the State of Florida (no more than 10 people in a social gathering with 6 feet of distance in between each person).

12. BUSINESSES | I see a business open that shouldn’t be. What should I do?

Please call the non-emergency number for the Police Department at 561-368-6201.

13. BUSINESSES | Can bike shops remain open?

Yes. The City considers bicycle sales and repair shops to be essential businesses as they are businesses that provide transportation in a manner similar to automobile dealerships (new and used) and automobile repair shops. Of course, all businesses should practice social distancing in compliance with the CDC and the State of Florida (no more than 10 people in a social gathering with 6 feet of distance in between each person). 

To see the list of essential businesses, visit the City’s webpage. 

14. BUSINESSES | If I am a tennis pro, can I still provide one-on-one tennis lessons?

No. Palm Beach County Emergency Orders 2020-002 and 002a and 2020-003 and 003a apply countywide and are applicable in Boca Raton. Tennis courts and lessons are not considered a critical business under these orders. In addition, all parks (public and private) are ordered closed, and tennis courts and other recreation facilities (public and private) would be considered part of public and private parks. 

In addition, the exception for businesses with 5 or fewer employees applies only when the employees do not come in regular contact with the general public and can conduct business in a manner that complies with social distancing. A tennis lesson involves regular public contact, and it is not clear how it could observe social distancing.

Pros may wish to consider some sort of virtual (on-line) lesson where clients can participate from home.

15. BUSINESSES | I'm a real estate/insurance agent. Am I still able to conduct business?

• We encourage all realtors, brokers, insurance agents and support staff to work from home in order to slow the spread of COVID-19.
• All real estate and insurance offices should be closed to the public.
• All real estate and insurance business transactions should be conducted electronically when possible.
• Time-sensitive closings and other pressing circumstances should be managed in accordance with the CDC guidelines and social distancing (fewer than 10 people in a gathering maintaining 6 feet of distance between each person). Conduct closings via computer/phone whenever possible.
• Per the City’s order: This may apply to some offices. Any business that employs five (5) or fewer persons, including management/ownership, where the employees do not come in regular contact with the general public and the business can conduct its business with the recommended social distancing and other requirements of previous executive orders is considered essential and can remain open.

16. BUSINESSES | Why are certain businesses still open?

Some businesses that are still open may be considered "essential." View the entire list of essential businesses in the City of Boca Raton’s Emergency Order.

17. CITY COUNCIL | When will the next CRA, City Council Workshop and City Council meeting be held?

City Council, Council Workshops and CRA meetings are scheduled for Monday, April 13, 2020 and Tuesday, April 14, 2020 and Monday, April 27, 2020 and Tuesday, April 28, 2020. Although it has not yet been determined if both meetings will take place in April, the meetings will not be held in person in the council chambers. The meetings will take place by teleconference and/or video conference with public input.

More details will follow on these and other public meetings, including Planning and Zoning.

18. CITY | Is there a curfew in place for the City?

No. Currently, there is not a curfew in place for the City of Boca Raton. 

19. CITY | How is the "Stay Home, Stay Safe" Order different from what we are already doing?

The "Stay Home, Stay Safe" Order (3/27/20) should not be much different than what you should already be doing. It is meant to preserve the health, safety and welfare of our residents. Unfortunately, COVID-19 is not a quickly passing weather event or public safety issue that has a definitive ending. We don’t need to stay indoors 24/7, but we do need to make some changes to our daily routines. Outdoor exercise and activities are healthy and encouraged as long as social distancing is observed.                                 

Many of you have been taking all precautions and making the sacrifices that are required right now, and we appreciate how you are leading by example. We will continue to assess the situation and take restrictive measures as needed for the safety of the entire community, especially our healthcare workers, first responders and critical infrastructure workers who can’t work from home. If we take appropriate actions now, then we can avoid taking more drastic measures later.                                   

20. CITY | What is the purpose of the "Stay Home, Stay Safe" Order?

This "Stay Home, Stay Safe" order (3/27/20) is meant to preserve the health, safety and welfare of our residents. The United States is now leading the world in COVID-19 cases and South Florida is quickly becoming a “hot spot.” While we know the virus can be deadly for seniors and those with compromised immunity, it’s now evident that people of all ages are at risk, including young children and healthy adults.

With no known cure and no vaccine, the best way to avoid transmission is social distancing. The purpose of this order is to encourage people to stay home, discourage social gatherings and slow the curve of cases in our area; we must avoid overwhelming our health system, first responders and critical infrastructure workers. The purpose is to save lives.                                   

21. CITY | How long is the "Stay Home, Stay Safe" Order in place for?

Until further notice. Unfortunately, COVID-19 is not a quickly passing weather event or public safety issue that has a definitive ending. We don’t know if this will be a 14-day directive or if this will be our new normal for the next month; it all depends on how seriously people take it.

22. CITY | How is the "Stay Home, Stay Safe" Order enforced?

We’re hearing from many of you, thanks to social media. We know your frustrations and hear your criticisms about the hard decisions that are being made. With your compliance and support, we will not have to use enforcement powers. In fact, we’d prefer it if our Police Department and Code Enforcement didn’t have to respond to complaints about non-essential businesses remaining open, or groups of people gathering in parks or public spaces.

                                    

The question people should be asking is “How can I do my part to save my community from the spread of this pandemic?” not asking, “What will they do to me if I don’t comply?” We’ve seen the strain on Police Departments, EMS and Fire Departments around the country; many agencies have hundreds of employees in quarantine and out sick. We need to prevent that from happening in Boca Raton.                                   

23. CITY | Do City of Boca Raton Emergency Orders apply to those in unincorporated/West Boca Raton?

No. The current emergency orders provided by the City of Boca Raton only apply to residents within City limits, however, we encourage everyone in the community to take all precautions necessary to stay safe and slow the spread. For residents who live in unincorporated Boca Raton, please refer to Palm Beach County for any directives or emergency orders.

If you and unsure if you live in the City limits or not, please refer to the Boca Raton City Limits map.

24. CITY | What if I have additional questions, comments or concerns?

Our Citizens Information Center (CIC) is open Monday - Friday from 9am - 4pm to receive your questions: 561-982-4900.

•  Questions and concerns regarding the Stay Home Stay Safe order or non-essential /essential businesses should be directed to the Citizens Information Center NOT the Police Department. Help us keep the police lines open for emergencies and public safety issues only.  

You can also reach out to us on social media:    

• Facebook
• Twitter                        
• Nextdoor

 Additionally, you can visit the City’s website for resource links and updates or subscribe to our newsletters for news and announcements.

25. COMMUNITIES | Is my community pool allowed to stay open?

No. With the emergency orders now in effect by the City, County and the State, private community pools are to be closed until further notice.

26. COMMUNITIES | I see a group of more than 10 gathering. What should I do?

Please call the non-emergency number for the Police Department at 561-368-6201.

27. ESSENTIAL ACTIVITIES | What are some essential activities I can still engage in during the "Stay Home, Stay Safe" Order?

The order spells out several definitions for "essential activities" you may still engage in:

Essential Retail and Commercial Activities: Residents and visitors may engage in essential retail and commercial activities and travel to or from essential retail and commercial businesses. See the detailed list that includes things like:

• Work- if the business meets the definition of essential 
• Groceries
• Pet supplies
• See a healthcare professional, if needed
• Pickup food from a restaurant
• Gas or repairs for your car
• Bank or ATM
• Obtain supplies you need to work from home
• Any additional products necessary to maintain the safety, sanitation and essential operation of residences.

Outdoor Recreational Activities: Residents and visitors may engage in outdoor activity and recreation, including, without limitation, walking, hiking, running or cycling in areas not otherwise closed to the public, while maintaining social distancing of 6 feet apart.

Personal Support Activities: Residents and visitors may travel to and from their homes to care for or support a friend, family member, or pet in another household.

28. ESSENTIAL ACTIVITIES | Can I still exercise outside?

Yes. Outdoor exercise and activities like biking and walking are healthy and encouraged as long as social distancing is observed (no more than 10 people in a social gathering with 6 feet of distance between each person). However, all City parks and nature areas remain closed and residents should remain close to home.

29. PARKING | Who do I contact about parking enforcement /ticket issues?

For parking issues, please email parking@myboca.us.

30. POLICE | Is the Police Department open?

While members of the Boca Raton Police Department continue to patrol the city keeping its residents safe, the lobby is closed to the public.

31. POLICE | Is the Police Department doing VIN checks, car seat checks or fingerprinting?

No. Currently all non-essential services have been temporarily suspended.

32. POLICE | How do I get a copy of my police report?

A copy of a police report or any public records request can be made via the records request section of the website. Visit www.bocapolice.com and click the Records Request icon in the middle of the page.

33. TESTING | Where is the nearest testing site?

***Testing sites are not facilitated by the City. Please refer to the Florida Department of Health for additional questions and information regarding testing.

A drive-thru COVID-19 testing site opened in West Palm Beach on Tuesday, March 31, 2020 at FITTEAM Park of the Palm Beaches (5444 Haverhill Rd, West Palm Beach, FL 33407). 

Check Palm Beach County’s website to check if they are taking appointments.

• Screening criteria for testing includes: 
  • The presence of COVID-19 symptoms
    • Fever
    • Cough
    • Shortness of breath
  • Exposures 
  • Risk factors
• Appointments will be available to people of any age who are displaying symptoms of COVID-19.
• Testing will be by appointment only. Anyone showing up without an appointment will be turned away.
• To make an appointment, call the Health Care District of Palm Beach County at 561-642-1000 (a brief telephone interview will be conducted to determine eligibility for COVID-19 testing).
• Once participants are tested, they can expect to be contacted with their results within 2-3 days, though it is possible results could take longer.

Learn more from the Health Care District of Palm Beach County.

34. TRI-RAIL | Is the City still operating its shuttle service from the Tri-Rail station through the Park at Broken Sound?

Yes. The shuttle is in service but the service is limited as of March 31, 2020 due to the schedule change implemented by Tri-Rail. Tri-Rail will only be at the Yamato Road station every two hours.

The new service will be the mid-day route and will start at the Tri-Rail station as follows:

:20 after the hour doing a route through The Park at Broken Sound

:45 after the hour arriving at Tri-Rail Station

:50 after the hour doing a route through The Park at Broken Sound

:15 after the hour arriving at the Tri-Rail Station

Tri-Rail has adjusted their schedule due to the decrease in ridership because of the current COVID-19 situation.

https://www.tri-rail.com/pressreleases

https://www.tri-rail.com/pages/view/reduced-service-weekday-schedule

35. UTILITY | Does COVID-19 impact my water/wastewater?

See: A Message from the Utility Services Department Regarding the Boca Raton’s Water and Wastewater Services (PDF).

36. UTILITY | How do I get my water turned off at the meter so I can do a repair?

Utility Services provides this service to customers 24-hours a day, 7 days a week. To have the water turned off or schedule a time, please call 561-338-7339.

37. UTILITY | I’m moving in/moving out, how do I get my water turned on/off?

Water services remain on during transfers. To set up or finalize an account, email Customer Services at CustomerServiceWater@myboca.us. Final/initial meter readings are initiated through that contact.

38. UTILITY | Who do I contact about my water bill?

For water utility questions, please email customerservicewater@myboca.us.

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1. How do I request crash data?

Requests for crash data reports should be directed to the Traffic Engineering Department by either calling the Traffic Signals Engineer at 561-416-3387 or using the Feedback form provided on this web site.

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1. What do the status application codes mean?

The following is an explanation of the application codes.
Codes:
- PS Status – Prescreen (permit librarians checking or waiting for required items from applicant)
- PC Status – Plan Check
- AP Status – Approved (all plan review has been approved, sent back to permit librarians for QC)
- IS Status – Issuance (fees being assessed, licenses being checked, NOC posted)
- PP Status – Permit Printed (after fees are paid, plans are stamped, permit card is uploaded into project)
- PI Status – Permit Issued (issued, disc ready for pickup or applicant can download approved plans)

2. How do I upload and submit files?

To obtain a copy of an easy tutorial, please contact the Building Department at 561-393-7930 or via email at BuildingPermits@MyBoca.us

3. What do I name the files?

To obtain a copy of the naming conventions document please contact the Building Department at 561-393-7930 or via email at BuildingPermits@MyBoca.us

4. When can I upload my plans?

Once you make application online you will receive an email within the next business day with instructions that will invite you to Boca E-Plans.

5. Can I start work before the permit is issued?

The Building Official may authorize a pre-permit construction agreement for interior commercial tenant build outs and multifamily interior build outs only. The application must be complete and executed by the general contractor and owner before being submitted. The application must include the project contract, the notice of commencement and written acknowledgment from the fire alarm and sprinkler companies that the work will not cause system trouble alarms or failure while under construction. The building official, fire official and zoning officer will then review the application for basic code compliance and determine whether the project may commence prior to permit issuance.

To obtain the Pre-Permit Construction Agreement, please contact the Building Department at 561-393-7930 or by emailing a request to BuildingPermits@MyBoca.us

6. What does PS or "prescreening" mean?

Each application type has a specific application checklist so that you know the minimum documents and plans required to start plan review. The PS or "prescreening" status means that your application is waiting for you to submit the minimum checklist items for your application type. Plan review does not start until these items are submitted.

7. Can I submit corrections on-line if the initial application was brought in over the counter?

Yes, you use the e-Plans username and password sent to your email address. Please don’t go to the City website and create another application. We would then need to revoke the newly created application and move the documents, delaying the process.

8. Can my subcontractor submit a correction?

Anyone can submit permit documents but a complete response to comments from a plan review cycle is required at one time. Incomplete responses from individuals other than the applicant will not be accepted. Once another plan review cycle starts, no additional documents will be accepted for that review cycle so it is important that the response is complete.

9. Can I still submit permit applications, corrections and revisions over the counter?

If you prefer to submit plans, corrections and revisions over the counter, only one set is required. Your plans and documents are logged and scanned into system. There will be a onetime paper processing fee and scanning fees due before issuance. There is no charge to scan City of Boca Raton application forms. Plan review corrections are accepted only after the review cycle is complete.

10. Can I put all of the documents in one multiple page pdf?

No each plan sheet needs to be its own separate file so that if there is a correction or later revision only that sheet needs to be revised and not the whole set. Some documents such as product approvals, specification cut sheets and energy calculations can be multiple page pdfs.

11. What type of electronic file formats are accepted?

The following types of file formats are accepted:
- DWF
- PDF
- TIF
- DGN

12. How are electronic signatures for architect's and engineer's signed sealed drawings handled?

You have two options for electronic and digital signatures, both meet the requirements of the Florida Department of Business and Professional Regulation's applicable licensing boards. 1. Certificate-based digital signature registration: Adobe Acrobat includes a certificate signature utility that lets you sign PDA files with a certificate-based digital ID, also known as a digital signature. With Acrobat you may create your own certificate ID which the City will maintain on file for all of your permit projects. You create this certificate ID by completing a Digital Signature Affidavit form online, signing and sealing the physical form, then hand delivering or couriering to the building division. You must purchase Adobe Acrobat in order to use this option? It is highly recommended that you review the City's tutorial before creating your certificate ID.

To obtain a copy of the Digital Signature Tutorial, please contact the Building Department at 561-393-7930 or via email at BuildingPermits@MyBoca.us

13. What building permit applications need to be filled out and what signatures are required?

Separate application forms are required for the main contractor and each licensed subcontractor. All building applications (Building, Mechanical, Electrical, Plumbing) must be signed and notarized (or signed in person) by the qualifier. Only the main application form needs to be signed and notarized by the owner. Fire, Engineering, Environmental and Zoning applications as well as applications for total contract work under $2,500 do not need to be notarized or signed by the owner.

14. Can I put my entire project under one building permit application?

Accessory structures such as pools, docks, decks, screen enclosures, fences and generators/transfer switches are still separate applications with separate permit numbers. We have learned over the years that keeping certain permit applications separate reduces inspection confusion, eases project closeout and benefits future records research.

15. What are the initial fees to apply for a building permit?

The only fee needed to get started is an initial deposit -- one percent of the total contract amount or $100.00 minimum.

16. Where do I find the applications and prescreening requirements?

Application forms as well as prescreen checklists for each application type are available by contacting the Building Department at 561-393-7930 or emailing BuildingPermits@MyBoca.us

17. How do I know what application type to use?

Application types are divided into four categories: Same Day Service Applications, All Occupancies Applications (occupancy does not matter), One and Two Family Applications and Multi-Family/Commercial Applications.

18. What is an online building permit application?

You are able to upload and download applications, documents and plans as well as track plan review progress and pay online.

19. Can I E-Submit my application as an Owner Builder?

No. The state of Florida requires that an owner builder applicant appear in person to submit. Please visit us at the Building Department during business hours, Monday through Friday 8 a.m.- 4 p.m., except Wednesday, 8 a.m.- 3 p.m.

20. How does the 5th Edition (2014) of the Florida Building Code affect Window Replacements?

Please contact the Building Department regarding window replacements at 561-393-7930 or via email at BuildingPermits@MyBoca.us

21. How do I setup my computer to use Boca ePlans?

Please obtain an Uploading to ePlans Tutorial by contacting the Building Department at 561-393-7930 or emailing BuildingPermits@MyBoca.us

Show All Answers

1. How do I apply for a job?

Applications for positions with the City of Boca Raton must be completed online. Applicants will need to create an account and select a Username and Password. After your account has been established, you can build an application by clicking on the "Build Job Application" link. This application can be saved and used to apply for more than one job opening. Here are a list of current employment opportunities

2. What happens after I apply for a job?

Submitted applications and responses to supplemental questions are reviewed for completeness and to determine if an applicant meets the minimum qualifications for the position. Applicants who do not meet the minimum requirements are automatically "screened out" and do not advance to the next step in the evaluation process.
Those applicants that meet the minimum qualifications are then reviewed to determine if they possess the preferred skills necessary to perform the functions of the position. Applicants who possess the preferred skills are forwarded to the Hiring Manager who schedules and conducts selection interview(s) and determines if an offer will be extended to any of the candidates. If the position requires testing, you will be contacted by Human Resources to schedule a test date.

3. How can I volunteer?

Boca Raton, a city for all seasons has volunteers for all reasons. View current Volunteer Opportunities, and download the application to apply to become a part of the City of Boca Raton’s Volunteer Program

4. Where do I send employment verification requests?

All employment verification requests can be submitted via fax to 561-393-7908

5. Who conducts the selection for interviews?

Applicants who possess the preferred skills are forwarded to the Hiring Manager who schedules and conducts selection interview(s) and determines if an offer will be extended to any of the candidates. If the position requires testing, you will be contacted by Human Resources to schedule a test date.
Once a conditional offer has been extended to a candidate and the offer is accepted, the on-boarding process begins. This process can include: background check, reference check, employment and education verification, physical, drug screen, and psychological depending upon the position.

6. If I previously completed an application, will I be considered for other positions?

No. You must submit a separate application for each position in which you are interested in. Your application is evaluated on how well your qualifications (training, education and experience) match the particular position you are applying for.

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1. What do the inspection sequences mean?

All inspections with a 10 sequence need to be approved before the computer will allow inspections with a 20 sequence. A 999 sequence can be scheduled anytime the inspection is ready. All required inspections 10’s, 20’sand 999’s need to be approved before calling the final which has a 1000 sequence.

2. How do I know if I need a certain inspection?

All required inspections are shown on the individual permit cards. The main contractor and each subcontractor have their own permit cards with required inspections specifically for the project. Each permit card also has its own telephone access code for voice permit requests and a pin number for online inspection requests.

3. What is a CO/CC compliance check? Should I wait for the inspector? Can I call it in with building final?

A CO/CC compliance check is an in-house administrative verify that all revisions have been processed, all fees have been paid, all required inspections have been approved, all separate accessory permits are approved, all subpermits are closed out and all the correct information is on record for the Certificate of Occupancy or Certificate of Completion printout. This inspection step is requested by the contractor/applicant when he or she feels all of the required inspections have been approved. No inspector will arrive at the jobsite, the administrative verifications are done in-house. Any outstanding issues will be recorded in the permit record as an inspection result. The building final cannot be scheduled the same day, it can be requested as soon as the CO/CC inspection check is approved.

4. How do I schedule my inspection?

There are two ways to schedule your inspection, the first one is by visiting the Building Permits Web Page or calling our automated inspection phone number at 561-393-7914. Please note that you would need the phone access code number located on the top of your permit cards

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1. This is my first time attending an event at Mizner Park Amp, what should I know?

Mizner Park Amphitheater is owned and operated by The City of Boca Raton. We typically categorize our events into a few different types.

1. City Sponsored Event: Some great examples are our Summer Series, Polar Express, and Band-O-Rama. Our City Sponsored events are free and open to the public. At these events you are permitted to bring your own chair or blanket, typically chairs are available to rent onsite for $5 cash. Outside food, beverage, pets are not permitted in the Amphitheater.

2.Ticketed Event/Concert: Our most popular ticketed events are promoted by AEG Live and Live Nation, however we do have different promoters host ticketed events at The Amphitheater. Mizner Park Amphitheater does not sell tickets before the event as we do not have a box office. A box office will be set up day of by the event coordinator/promoter. For these events, tickets can be purchased directly though the coordinator/promoter, please see individual event for more details. Chairs are not permitted in the Amphitheater during ticketed events.Outside food, beverage, pets are not permitted in the Amphitheater.

3. Free and Open to the Public Events: At times the venue will be rented by a promoter to host an event that is free and open to the public, such as Yoga, Charity Walks, Expos, and more. These event details vary dependent on the event host, please see the event's official website for more details on seating. Outside food, beverage, pets are not permitted in the Amphitheater.

2. Who can use the amphitheater?

The Mizner Park Amphitheater is owned and operated by the City of Boca Raton, and can be rented by private or non-profit organizations for various functions including concerts, performances, fundraising events and festivals. If you are interested in renting the facility, please review the Rental Fees and then complete the Rental Application for review and approval. For more questions please contact the amphitheater at 561-393-7890 or by e-mail at MiznerAmp@myboca.us.

3. What is the first step I take if I'm interested in renting the amphitheater?

The first step is to review the Rental Fees and requirements for using the facility. The rental worksheet is designed to help you understand some of the costs and considerations of using the amphitheater for your event. The next step is to complete our Rental Application and send to MiznerAmp@myboca.us. Upon review and approval, a Cultural Facilities representative will contact you to discuss the availability of the date(s) you are requesting, and help guide you through the next steps.

4. I lost something at the amphitheater. Who can I contact about any items that lost or found?

Call City Hall at 561-393-7700.

5. Can I purchase tickets through the City, or at an on site box office?

The box office for concerts is open after Noon on the day of the show. It is outside the entrance to the amphitheater and is operated by the promoter of the concert. The website should have links for tickets. The City of Boca Raton does not sell tickets for concerts.

6. What do I do if it rains?

Most events at the amphitheater are rain or shine, please check your ticket. While we cannot allow umbrellas inside, you may want to bring a poncho or raincoat.

7. What am I allowed / not allowed to bring inside the amphitheater?

Items not allowed inside the amphitheater for events include but not limited to: Umbrellas, pets, outside food, alcoholic beverages, coolers, backpacks, drones, and/or selfie sticks. If the event is ticketed, please check your ticket for restrictions on cameras and video recording devices.

8. If the event is cancelled and I have a ticket, who do I contact?

Check your ticket and contact the ticketing agency or the promoter of the event.

9. I am coming to the amphitheater for a concert. Can I bring my chair in?

If the event is ticketed, you may not bring a chair, but you may be able to bring a blanket, please check your ticket for seating information. If you are attending a free event that is sponsored by the City of Boca Raton, you may usually bring a blanket or chair, but check the website for specifics or call 561-393-7890.

10. Where can I park?

There is limited parking in the garages in Mizner Park. We encourage event attendees to carpool and use off site park and walk options from City Hall and the Downtown Library, which are located four blocks south west of Mizner Park from NE 2nd Street. For certain events, preferred, paid parking is available in the lot adjacent to the amphitheater and at the First United Methodist Church located on Mizner Blvd. Other parking options include limited on-street, metered parking in Mizner Park and valet service for those patronizing the shops and restaurants.

• On-Street -  Metered on-street parking is also available.
• Valet - Valet service is available next at Ipic, Max's Grille, and Ouzo Bay.
• Paid Parking - Paid, preferred parking is available on concert nights in the lot adjacent to the amphitheater (cash only).
• Free parking - is available just a short walk away at the Downtown Library (400 SW 2nd) and City Hall (201 W Palmetto)

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1. When can I download my approved plans? How do I do that?

You will receive an email advising you that your permit application has been issued. You may also check your status in Boca E-Plans. If your status is in PI, that means that your permit has been issued and ready for you to download. All fees must be paid in full prior to downloading.  For a tutorial, please contact the Building Department at 561-393-7930 or via email at BuildingPermits@MyBoca.us

2. How do I get my approved set of plans and permit cards?

You will receive an email notice that you may download your approved plans, documents and permit cards or you may elect to have a CD burned to pickup for an additional charge.

3. What else do I need for Issuance?

You or your subs may have an expired license or insurance that must also be updated at this time. You can fax in the license or insurance information and pay all these fees online. When the fees are paid and the license and insurance documentation is up to date, your application plans and documents will be stamped and issued.

4. What do the status application codes mean?

The following is a description of status codes and their meanings:
PS Status – Prescreen (permit librarians checking or waiting for required items from applicant)
PC Status – Plan Check
AP Status – Approved (all plan review has been approved, sent back to permit librarians for QC)
IS Status – Issuance (fees being assessed, licenses being checked, NOC posted)
PP Status – Permit Printed (after fees are paid, plans are stamped, permit card is uploaded into project)
PI Status – Permit Issued (issued, disc ready for pickup or applicant can download approved plans)

5. What else do I need for Issuance?

The list of fees entered prior to issuance on the website may not be complete. There may be additional county impact fees, water and sewer impact fees, fire services fees, engineering fees, environmental fees, parks and recreation fees, and Community Appearance Board fees if applicable. Once your permit has been issued, you will receive and e-mail with the final fees. Your permit status will show PI, meaning permit issued.

6. How do I know what the total fees are?

You will get an email stating what fees are due before Issuance. The building permit fee is $100.00 for the first $500 of total contract amount and 1.75% of the balance of the total contract amount. Depending on the type of permit application you may have additional fees other than building permit fees such as fire services fees, environmental fees, engineering fees, county impact fees, water and sewer impact fees, Park and recreation fees or a CAB fee. There are no more plan check fees or sub-permit fees, (except for Fire) and no more certificate of completion fee.

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1. What do the status application codes mean?

The following are codes and their meanings:
PS Status – Prescreen (permit librarians checking or waiting for required items from applicant)
PC Status – Plan Check
AP Status – Approved (all plan review has been approved, sent back to permit librarians for QC)
IS Status – Issuance (fees being assessed, licenses being checked, NOC posted)
PP Status – Permit Printed (after fees are paid, plans are stamped, permit card is uploaded into project)
PI Status – Permit Issued (issued, disc ready for pickup or applicant can download approved plans)

2. Requirements for a revision?

To learn about the requirements for a revision, review the Revision Cost Change Statement Requirements which can be obtained by calling the Building Department at 561-393-7930 or via email to BuildingPermits@MyBoca.us

3. Can I submit a revision online?

Yes, you must go into your project and send an e-mail to BuildingPermits@MyBoca.us and they will reopen the project for customer uploading. The PERMIT LIBRARIANS are the only ones that can reopen your project. If you are submitting architectural signed, sealed plans then the architect must encrypt them using the PEDDS format. Please don’t go the City website and create another application. We would then need to revoke the newly created application and move the documents, delaying the process.

4. What does PD or "pending" status mean?

PD or pending means that a plans examiner has reviewed your project plans and has pending comments in that discipline that must be corrected or clarified before they can be approved. It does not mean the plans are under review. The status for that is IP, "in process". You will see these comments live when you log into ePlans with your username and password or with your pin and permit number on the city's Online Services webpage.

5. Do we offer expedited service for plan review?

The city does not offer an expedited plan review service.

6. How do I know the plan review is approved?

When all of the plan review comments have been addressed, you are notified by email that the plan review is approved and headed for Issuing.

7. How many review cycles do I get?

You have a maximum of 3 review cycles, after which an appointment with the plan review staff will be necessary.

8. Can I track the plan review progress?

As the applicant you will have access to the website and can track real-time progress of the plan review, see plan review checklists and reviewers comments. Even though a correction submittal is not accepted until the review is complete you are encouraged to track these comments and start assembling the corrected documents and requested information. How to View Click2Gov Plan Review Comments (PDF)

9. When does the plan review cycle start?

You will get an email reminder to submit any missing or deficient prescreen checklist items before the plan review cycle will begin. When the minimum prescreen checklist requirements are met, you will get an email notice letting you know that your plans are submitted for electronic review. Since the documents and plans are electronic, they are available for multiple reviewers at the same time, no more routing. You will get an email notifying you when the review is complete.

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1. When is it appropriate to call 911?

9-1-1 is a number that is reserved for emergencies: Life or death situations, medical problems, and in-progress property crimes are examples of emergencies. If you are merely annoyed by a situation (such as loud music, or barking dogs) please use our non-emergency number of 561-368-6201. Your call will still be handled as quickly as possible, but in priority order so limited resources aren't taken away from people reporting true emergencies.

2. Why do you ask for my address and phone number, can't you see them on your screen?

9-1-1 uses special Caller ID technology called ANI/ALI (Automatic Number Identifier/Automatic Location Identifier) to display the caller's phone number and address. However, as with all technologies, it is not immune to the possibility of errors in the database. We ask, and verify, address and phone number information for your safety, and to assure we are responding to the correct location. It is also possible that the problem being reported is at a different location than where the call is being placed. If the call were disconnected prematurely, we need to know how to re-contact you for additional information. Asking this information does not delay the call in any way, and ensures you the proper response, and the best level of emergency services. Please call 561-338-1234 for more information.

3. Why do you ask so many questions, can't you just send help?

Telecommunicators are trained to gather all necessary information that the responding Police or Fire-Rescue units will need before they arrive at the scene of an emergency. This information ensures the proper unit(s) are sent, for the caller's, involved parties, and responding unit(s) safety. The questions help, they do not hinder nor do they delay the response. It is in everyone's best interests to answer all of them to the best of their ability.

On medical emergency calls, Telecommunicators utilize flip charts from the National Academy of Emergency Medical Dispatch (NAEMD) to properly classify the call, select responding units, and determine the level of response needed. Extensive medical research has proven that these questions, and the information they elicit, are vital in providing the best level of pre-arrival healthcare for the patient.

Telecommunicators are also trained to provide pre-arrival instructions, such as how to perform Cardiopulmonary Resuscitation (CPR) or the Heimlich Maneuver to save a patient's life. Following these instructions is much more helpful than hanging up the phone before the Telecommunicator terminates the call. Please call 561-338-1234 for more information.

4. I received an email that says I can dial *677 from my cell phone if I need help. Is this true?

While private wireless carriers may allow alternate dialing options in different parts of the country, 9-1-1 is the one national number that you should use to call for help. It is much easier to remember, and much more reliable. Even cellular phones that do not have an active service plan can still access the 9-1-1 system in an emergency. Please call 561-338-1234 for more information.

5. I live in Boca Raton. Why was my call transferred to the Palm Beach County Sheriff's Office (or other agency)?

The City of Boca Raton Police/Fire Communications Center's jurisdictional authority extends only as far as the incorporated city limits. If the place of occurrence of the incident was in the unincorporated area (commonly referred to as West Boca), or in some other city, you will be referred to the correct agency. Please call 561-338-1234 for more information.

6. What is the strangest call you've ever received?

Our 9-1-1 Dispatchers get asked this question very often. And while we did have some rather strange ones during the post-Anthrax attacks, the sensitive nature of our work requires that we protect the confidentiality of the information we hear. Please call 561-338-1234 for more information.

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1. I am a certified police officer with another agency, will my current salary transfer with me if I am hired by the City of Boca Raton?

No, all applicants are hired at starting salary.

2. Can I apply before I have a Florida Driver's License?

Yes, You may apply for employment before obtaining a Florida Driver’s License. However, if selected you must obtain a valid Florida Driver’s License before starting work as a Boca Raton Police Officer.

3. If I am a certified police officer in a different state, do I have to complete the Equivalency of Training course (EOT) before applying?

No, however if you are hired by the Boca Raton Police Services Department we will send you to the class within a year of being hired.

4. I am a certified police officer, will my certification exempt me from any portion of the testing process?

No, all applicants are required to meet all requirements and complete every phase of the hiring process.

5. How many trips to Florida will be needed to complete the hiring process?

Out of state applicants can expect to make at least three trips to Florida to complete the entire hiring process.

6. What happens during the first trip?

During the first trip, the applicant will contact Broward State College or Palm Beach State College’s Criminal Justice Testing Center to complete all training center entrance requirements. The testing centers will have the most updated information regarding dates and times to complete all testing center entrance requirements prior to submitting any documentation to the Boca Raton Police Services Department.

7. What is the second phase / trip?

If the applicant is selected to move on to the next phase of the hiring process they will be required to make a second trip to complete the oral board, B-Pad, and polygraph exam.

8. What is the third phase / trip?

If the applicant is selected to move on to the next phase of the hiring process they will be required to make a third trip to complete the psychological and medical exams.

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1. What is Project IRIS?

Project IRIS is the City's reclaimed water project: In-City Reclamation Irrigation System. This system provides reclaimed water for irrigation to a number of area parks, commercial green spaces, residential lawns and landscaping. reclaimed water is a viable alternative to using drinking water for landscape irrigation. Please call 561-338-7310 for more information.

2. What is reclaimed water?

Reclaimed water is recycled wastewater that has been highly treated, filtered and disinfected for the irrigation of landscape areas. Boca Raton's reclaimed water system delivers recycled water to customers through its own reclaimed water distribution system, completely separate from our drinking water system. Please call 561-338-7310 for more information.

3. What is the cost of reclaimed water?

The cost of reclaimed water is less than half the cost of potable or drinking water. Review tables to find the costs of reclaimed water and potable/drinking water.

4. What are the typical costs for a single-family hook-ups?

Installation costs will vary according to the meter size the homeowner uses. If your home currently has a 1 1/2'' water meter, a 1" IRIS meter may suffice, and could save some homeowner costs. Costs for a 1" meter include $225 for the installation, payable in 6 bimonthly bills, a $35 permit application fee, and costs associated with the actual plumbing hook-up. These costs will vary depending on which licensed plumbing or sprinkler contractor you choose to provide the hook-up services, or if you do the hook-up yourself. Once in use, IRIS water is billed on a bimonthly basis. Please call 561-338-7310 for more information.

5. What are the typical costs for a multi-family hook-ups?

Because of many varying factors, these costs will be looked at on a case-by-case basis. Please contact Customer Services at 561-393-7750 for more information.

6. Why does reclaimed water for irrigation make sense?

In the past, this highly treated wastewater has been essentially 'thrown away' by discharging it into the ocean. Yet, studies showed us that the typical Boca Raton customer poured as much as 70% of their drinking water each month onto lawns and landscaping. reclaimed water is a way to conserve a valuable resource by reducing the amount of drinking water used as irrigation, and the IRIS program offers other benefits to customers at the same time. Please call 561-338-7310 for more information.

7. Is reclaimed water safe? Who else is doing this?

Reclaimed water is safe. Many safeguards are built into every water reclamation facility, and the water is tested to meet national, state and local regulatory standards. The City of Boca Raton meets or exceeds all of these regulatory standards for its production of reclaimed water. Simply put, this water cannot leave the plant until it has been fully tested for safety and water quality.

Reclaimed water is not intended for consumption, but it poses no threat to public health from accidental contact. reclaimed water is actively used in more than 1,900 locations around the country, about 400 of them here in Florida. Some communities on the western side of Florida have had a similar successful urban irrigation reclaimed water program in place for more then 20 years.

8. How can I get reclaimed water service?

In order to get reclaimed water service, we ask customers to:
-Verify that you have reclaimed water service available in your area. If you think you have reclaimed water service available or have questions, call the Utility Services Department at 561-338-7310.
-Once reclaimed water service availability has been confirmed, customers must apply for a reclaimed water meter through the Customer Services Department in City Hall at
201 SW 2nd Avenue
Boca Raton, FL 33486
(Customer Services can be reached at 561-393-7750)
-Once your application has been approved and a reclaimed meter has been installed, a licensed plumber or irrigation contractor must connect your irrigation system to the reclaimed water meter.

To get started, download an area map (PDF).

9. Now that I have IRIS, what do I do?

-Please be prepared to allow authorized city employees to make periodic inspections
-Check your water heater to be sure that it has a properly functioning relief valve to prevent build-up of pressure
-Please check with a licensed plumber if you have questions
-Adjust your irrigation heads to eliminate over spraying on non-turf areas

Once your in-ground sprinkler system is officially hooked up to reclaimed water, you can irrigate any time that you wish, without having to worry about watering restrictions. Please call 561-338-7310 for more information.

10. Are there irrigation time restrictions for the use of reclaimed water?

City Code, Article 2, Section 17-57(1) Application states: The provisions of this section shall apply during all periods of time in which no water use restrictions, as provided in sections 17-55 and 17-56, are in effect. The provisions of this section shall apply to all use of water for irrigation regardless of source, except:
1. Reclaimed water may be utilized for irrigation purposes each day of the week from 5 p.m. - 8 a.m.
2. Irrigation with reclaimed water by golf courses shall be exempt from all day of he week and time restrictions

Please call 561-338-7310 for more information.

11. Is there an unlimited supply of reclaimed water?

While reclaimed water helps to conserve precious drinking water, the supply is not without a limit. We suggest that you treat it as any other resource and water wisely. Please call 561-338-7310 for more information.

12. Are there any rules regarding what reclaimed water should not be used for?

IRIS water is for irrigation and back-up fire protection. While accidental contact with IRIS water is safe, reclaimed water is not meant for drinking, cooking, bathing, swimming pools, hot tubs, pets, or indoor use.

Please treat IRIS as the valuable resource it is, and water only as much as necessary. And of course, we need to remind you of the many things that IRIS is not intended for, including:
-Body contact recreation, such as pools or spas, hot tubs, wading pools or children playing in sprinklers
-Connection to a dwelling unit for any purpose, including water cooled air conditioning
-Consumption
-Direct spray on "salad" crops (e.g., lettuce, tomatoes, berries)
-Use with a hose bibb
-Washing pets, equipment, structures (E.g., siding, roofs), driveways, or vehicles

Please call 561-338-7310 for more information.

13. Are residents required to connect to the IRIS system?

If you live in an area where reclaimed water is available and you have an in-ground sprinkler system, we recommend hooking up to Project IRIS. If you do not have an in-ground sprinkler system, then you cannot hook up to IRIS until you have one installed. If you are currently watering your lawn through some means other than the City's drinking water system (e.g., canals, wells) and IRIS is available, we recommend you hook up. If you aren't sure if you live in an area where IRIS is available, feel free to call the City's Operations and Environmental Compliance Manager at 561-338-7310.

14. Should/can reclaimed water be used for edible plants?

Studies of the use of high quality reclaimed water show that it can be safely used to irrigate edible food crops. In fact, the national reuse guidelines (EPA, 1992) fully support the use of reclaimed water meeting Florida's standards as being safe for irrigation of any type of edible crop. However, Florida's reclaimed water guidelines are more stringent than the national and international guidelines. Florida's reclaimed water rules also allow for irrigation of food crops, but with 1 exception. Spray irrigation using reclaimed water is prohibited for crops that will not be peeled, skinned, cooked, or thermally processed before human consumption (salad crops). Please call 561-338-7310 for more information.

15. Why do or will I have a purple meter box?

Purple is the national color standard symbolizing reclaimed water. Please call 561-338-7310 for more information.

16. How can I be sure that IRIS is helping the City to conserve drinking water?

IRIS benefits everyone
By reclaiming a valuable freshwater resource and reducing our withdrawal from the aquifer that is our source of drinking water the City of Boca Raton Utility Services Department is helping ensure the sustainability of our regional water supply.

By using IRIS water instead of drinking water to irrigate, customers have already been able to make a notable impact. Since 1996, the City and our customers have saved over ten billion gallons of drinking water. Please call 561-338-7310 for more information.

17. How can I learn more about Project IRIS?

If you would like to receive more information about Project IRIS, or about other ways to conserve water, please call City's Operations and Environmental Compliance Manager at 561-338-7310 or write to us at:
City of Boca Raton
Utility Services
1401 Glades Road
Boca Raton, FL 33431

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1. Are vendors who have submitted sealed bids/proposals required to be present at the bid/proposal opening?

Bid/proposal openings are open to the public, but bidders are not required to be present.

2. When are responses to RFPs made available for public inspection?

Sealed Proposals are not public record, until such time as the City provides notice of a decision or intended decision pursuant to Florida Statute 119.071, or until 30 days after bid/proposal opening, whichever is earlier.

3. How do I obtain one of the Bids/RFP's advertised on this website?

To obtain the Bid or RFP document electronically, you must register as a supplier. Once your registration is approved, you may log in to the system and download the Bid/RFP document.

4. What is the benefit of getting my bid electronically from the website?

The bidder is able to view the bid immediately and will have instant access to the most up to date version of the bid in the event that an addendum is issued. It is very common for the City to issue addendums, and many are issued three business days prior to the bid opening.

5. Where is the City of Boca Raton Purchasing Department located?

The purchasing department is located in Boca Raton City Hall, Room 105, at 201 W. Palmetto Park Road. City Hall hours of operation are Monday through Friday 8 a.m. - 5 p.m. excluding holidays.

6. My company's address and/or name has changed. How do I officially update this information on the Supplier Registration System?

As an approved supplier, you are responsible for updating your supplier registration data. By logging in to the system you can edit your supplier registration information at any time. The system will email you with a confirmation that your registration has been amended. The Supplier Registration System is separate from the City's Financial Vendor System.

7. How can I receive notification of sealed Bids and RFPs relevant to my company?

Based on the commodity codes selected at time of supplier registration, the City will make every effort to email your firm a solicitation notice for formal Bids or Request for Proposals that match the commodity codes you registered for. To view all current formal bid notices, please visit the website link for Bidding Opportunities.

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1. How do I register for camp?

Click the link to start your registration. Webtrac

2. How do I register online for activities?

You can now RENEW your current Beach, Boat, Dog Beach, or Dog Park Permits online!

*The online renewal process can take up to 7 days to process. If you need your permit immediately, you can renew/purchase in person at one of the Community Centers. For hours and locations CLICK HERE

DIRECTIONS: To renew your permit, please log in and click the Permit Renewal tab.

Please note the following: ?You must have purchased a permit between 9/15/15 – 9/30/16
?You must have a Webtrac user name and password
(If you do not have a user name and password please CLICK HERE) ?You will only be able to renew the same type of annual permit you owned previously
?Credits: If you used a credit/receipt previously or are planning to use one toward your renewal – you must obtain a permit in person at a community center
?You must prove ownership or lease the vehicle that you will be using with the permit

3. How do I purchase annual permits for the beach or dog park?

Permits can be purchased at any of the 3 community centers (see below). Proof of residency and a valid vehicle registration or valid insurance card are required for each vehicle you would like to put a permit on. Proof of residency can be a property tax bill, utility bill showing residential service address (no more than 30 days old), rental lease, bill of sale, or a valid driver's license showing your residential address.

If you have purchased a beach permit within the last year, you may renew that permit online with a valid user name and password. User names and passwords can be obtained from any community center, pool, tennis center, or the field house. You will need to show proof of residency to obtain a user name and password.

Community Center Locations:
Boca Raton Community Center, 150 Crawford Blvd, Boca Raton, FL 33432
Hours:
Monday-Friday 8:00 am - 9:00 pm
Saturday 8:00 am - 5:00pm
Closed Sunday and Federal Holiday

James A. Rutherford Community Center @ Patch Reef Park
2000 Yamato Road, Boca Raton, FL 33431
Hours:
Monday - Friday 8:00 am - 10:00 pm
Saturday 8:00 am - 5:00 pm
Sunday 10:00 am - 5:00 pm

Sugar Sand Park Community Center 300 S. Military Trail, Boca Raton, FL 33486
Hours:
Monday - Friday 8:00 am-10:00 pm
Saturday 8:00 am - 5:00 pm
Sunday 10:00 am - 5:00 pm Annual Permits

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1. Government Master Plan

Update: December 10, 2018

At the December 10, 2018 City Council Workshop, Song & Associates presented conceptual plans for the Government Campus Master Plan. Two options were presented, and City Council members had an opportunity to ask questions, make suggestions and provide direction on next steps. Moving forward, the consultant will work with staff to discuss traffic issues, review phasing options and ballpark timing. Song & Associates will revise and update each option with timing and estimated costs.

View the presentation Opens a New Window. .

Update: January 23, 2018

On January 23, 2018, City Council passed resolution 20-2018 authorizing a work order for Song & Associates to develop conceptual alternatives for the campus and create a master plan and report that will include elevation drawings, a project budget, timeline and implementation strategies.

View Resolution No. 20-2018 Opens a New Window. 

You can also watch a video recording of City Council Meeting from January 23, 2018

Update: October 10, 2017

At the October 10, 2017 City Council Workshop, Song and Associates presented their report of the public open house that was held on June 21, 2017. (This presentation was rescheduled from the August 22, 2017 regular City Council Meeting.)

City of Boca Raton Government Campus Update - Song & Assoc. Presentation 10.10.2017 (PDF) Opens a New Window. 

You can also watch a video recording of the presentation from October 10, 2017

Update: June 21, 2017

On June 21, 2017 Song and Associates, Inc., the City’s consultant, hosted a public open house at the Downtown Boca Raton Public Library to share ideas for the Government Campus Master Plan and seek input from residents. The open house provided an opportunity for the public to share ideas and make suggestions and comments regarding the current and future design of the City’s central municipal campus.

Public Open House - Government Campus Master Plan PRESENTATION (PDF) Opens a New Window. 



The City of Boca Raton is committed to providing access to all individuals seeking information on its website. Video content with closed captioning is available upon request by calling the City Clerk’s office 561-393-7742 or completing this form.

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1. How do I report a street light outage or request new street lights?

• Downtown Decorative Street Lights: please contact the City's Traffic Division at 561-416-3385 OR you can report the issue using our "Report A Concern" feature
  
  
• All other street lights: please contact Florida Power & Light Company (FPL) at 1-800-4OUTAGE or 1-800-468-8243

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1. What are video monitoring cameras?

Video monitoring cameras allow staff to identify or verify traffic congestion in the control center, make immediate modifications to the traffic signal timing accordingly to relieve the traffic congestion and verify the effect of these changes. Also, traffic incidents can be immediately reported to the Police and Fire Rescue Departments for clearing the roadway quickly.

2. What is a video detection system?

Video Detection Systems are replacing the old existing detector loops cut into the pavement. This detection system uses video images from cameras installed at an intersection to detect vehicles approaching or stopped at the intersection. This project provides substantial relief as it prevents the loss of detection due to loops getting cut by construction activities. Video detection will provide for continuous detection during construction time frames, are more durable than regular loop detection, and are easier to maintain. The cost of video detection is relatively similar to standard detector loops at large intersections.

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1. What is traffic calming?

Traffic calming is the combination of physical features constructed in the roadway that reduce the negative effects of motor vehicle use by altering driver behavior and improving conditions for non-motorized street users. In the City of Boca Raton, a formal Traffic Calming Policy was adopted on February 27, 2001 that establishes guidelines for a neighborhood wishing to participate in the City's Traffic Calming Program. An "Enhanced Speed Hump" traffic calming feature is available for funding by the city through the Program. Call (561) 416-3374 for more information or for a copy of the Policy.

2. Can we put up signs to tell traffic to slow down?

The City of Boca Raton has found that passive devices such as signs are not effective. Most drivers do not respond. Installing active traffic calming measures such as speed humps to physically slow traffic work best.

3. Are stop signs an option for traffic calming treatments?

No. Stop signs are traffic control devices, not traffic calming measures. Stop signs are installed to clarify who has the right-of-way at intersections. They are not an effective method for calming traffic or slowing speeds. When installed where unwarranted, they breed disrespect from drivers and actually may cause crashes by providing a false sense of security to pedestrians, cyclists, and other motorists.

4. What are some of the advantages and disadvantages to speed humps?

Speed humps are the most direct way to address driver behavior and encourage slower speeds. They are also one of the least expensive traffic calming features, are easy to construct, require minimal design work, and can be implemented in a short time frame. However, speed humps do increase emergency response time by causing an average delay of 7 seconds per feature. In addition, while overall noise levels on the street may decrease due to lower vehicle speeds and traffic volumes, some noise may increase at the actual speed hump location, such as from trucks with loose equipment.

5. What are some alternatives to speed humps?

Although speed humps are the only feature available for funding through the City's Traffic Calming Program, other traffic calming features such as mid-block islands, mini-traffic circles, entrance treatments, or roadway narrowings may be implemented if a Homeowners Association or group of property owners wish to pay for them. An engineering permit from the City and approval for the features through the City's Traffic Calming Program are still required.

6. Can we just close the road?

No. According to the City Code, only the City Council has the authority to close a road. Road closings or diversions should only be considered as a last resort. Closures require traffic to divert to other routes and can increase trip lengths. Physically closing a road may impede emergency service access to neighborhoods and cause concerns for sanitation pick-up and other services.

7. Can we get more police cars to patrol our neighborhood?

Yes. The Police Services Department has a Hotline to report traffic problems or request additional enforcement. In addition, if traffic calming is requested to be implemented in a community, a request for additional law enforcement may help the neighborhood transition smoothly as an interim measure.

8. How much will all of this cost?

Speed humps are the quickest and least expensive traffic calming features to install. The "enhanced speed hump" features cost approximately $13,000 each and are funded by the City. Costs include the installation the speed hump, landscaping, and adjustments to any irrigation systems. However, regular maintenance and irrigation of the landscaping will be the responsibility of the adjacent property owners. Other traffic calming features will cost more depending on the cost of design and construction and must be funded by other sources, such as a Homeowners Association or group of property owners. The City has a limited annual budget for the Traffic Calming Program which is subject to final approval by the City Council.

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1. When is a traffic signal installed?

Federal guidelines (Manual on Uniform Traffic Control Devices - MUTCD) that establish minimum conditions under which a traffic signal installation should be considered are mandated by Florida Statutes. The MUTCD provides a process for maintaining agencies such as the City of Boca Raton to follow while investigating conditions and circumstances regarding the installation of a new traffic signal.

The MUTCD contains criteria, or warrants, that define the minimum requirements for volume of vehicular or pedestrian traffic that are used to define the need for and appropriateness of a particular traffic control device. Warrants should be viewed as guidelines, not as absolute values. However, if no warrants are met, a traffic signal will not be installed. Satisfaction of a warrant is not a guarantee that a traffic signal is needed. The MUTCD states that proper engineering judgment should be exercised in making the final determination. More details about traffic signals is provided in the Information Brochures section of Traffic Operations

2. How do pedestrian signals operate?

View our pedestrian signals page.

3. What is a left turn signal?

Left Turn signal phases facilitate left turning traffic and usually improve the safety of the intersection for left turning vehicles. However, this is done at the expense of the amount of green time available for through traffic and will usually reduce the capacity of the intersection. Left turn arrows also result in longer cycle lengths which will in turn have a detrimental effect by increasing stops and delays.

While adding a left turn phase can often improve safety and reduce delay, other solutions such as timing adjustments to improve gaps for left turns and geometric improvements to improve sight distance may be more appropriate. More details on left turn signals is provided in Information Brochures section of Traffic Operations.

4. How do I report a traffic signal or school flasher malfunction?

Traffic signals and school flashers in the city limits are maintained by either City of Boca Raton or Palm Beach County. Malfunctions related to traffic signals or school flashers should be reported to Traffic Signals Section at 561-416-3364 or 561-416-3372. The feedback form in this web site can also be used to report such malfunctions. If the traffic signal is in flash please call the traffic signals section immediately.

5. What are LED signal heads?

City of Boca Raton has started a program to change out regular incandescent bulbs used for traffic signal heads to signal heads made with Light Emitting Diode (LED) modules. The conversion results in a power consumption savings, as the LED modules utilize 1/5th of power that is normally used by an incandescent bulb. The incandescent bulbs have a service life of one to two years requiring a yearly replacement effort. The service life of the LED signal heads range between five to seven years, resulting in significant reduction in maintenance efforts for the city staff. Staff projected a savings of over two million dollars for the City in power consumption and maintenance efforts over a period of seven years.

6. What are internally illuminated street name signs?

Internally Illuminated street name signs are the lighted street name signs that are installed at signalized intersections in place of the regular signs with reflective sheeting on aluminum panels. The City has initiated this program to install the internally illuminated street name signs at all signalized intersections to improve visibility of intersection names at night times.

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1. What is concurrency?

Concurrency means that the necessary public facilities and services are available when the impacts of development occur. Concurrency is a timing mechanism, to assure that the provision of development and facilities occur simultaneously. The public facilities subject to concurrency are roads, sanitary sewer, solid waste, drainage, potable water and parks/recreation, as provided in Chapter 163.3180 (1) (a) of the Florida Statutes. Concurrency is measured based upon level-of-service standards as adopted in the Comprehensive Plan.

2. What is a constrained roadway?

A constrained roadway is a roadway that will not be expanded with additional through lanes because of physical, environmental or policy constraints. Physical constraints primarily occur when intensive land use development is immediately adjacent to roads, thus making expansion costs prohibitive. Environmental and policy constraints primarily occur when decisions are made not to expand a road based on environmental, historical, archaeological, aesthetic or social impact considerations.

3. What is a backlogged roadway?

A backlogged roadway is a roadway that is operating at a level-of-service below the minimum level of service (LOS) standards, is not programmed for construction improvements in the Capital Improvements Plan (CIP) five year work program schedule, and is eligible for future improvements as designated in the Comprehensive Plan (as it would not yet be at its ultimate section pursuant to City Policy).

4. What is a level of service (LOS)?

Please visit our Level of Service page.

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1. What is the City's Utility Services Service Area?

The City of Boca Raton Utility Services Department serves residents within the City of Boca Raton City limits as well as portions of unincorporated Palm Beach County. Download a Map of the City of Boca Raton’s Utility Services Service Area (PDF).

2. Who do I contact if I'm doing excavations in the state of Florida?

Contact Florida's Sunshine State One Call at 800-432-4770.

3. How should I obtain an easement for a fence installation?

Fax your easement consent form to Utility Services at 561-338-7345.

4. What is the hardness of the City of Boca Raton's water?

65 - 80 milligrams per liter (mg/L) or parts per million (ppm)
3.8 - 4.7 grains/gallon

Please call 561-338-7300 for more information.

5. How can I find out whether an address has sewer or septic tanks?

Contact Utility Services Engineering Department at 561-338-7307.

6. Who do I call if my storm drain backs up?

Contact Municipal Services at 561-416-3402.

7. What should I do if my plumber needs As-Builts?

Contact Utility Services at 561-338-7346.

8. What should I do if my sewer starts to back up?

Locate your clean out cap which is usually a 3" round cap in the ground approximately 5 feet from your master bathroom. With gloved hands, unscrew the cap. This will release the pressure and prevent the backup from entering your house. During regular business hours (Monday - Friday from 8 a.m. - 5 p.m.), call 561-338-7339, after business hours and holidays call 561-338-7335.

9. What restrictions does the City have on watering landscape?

The restrictions employed regarding watering landscapes is outlined in the City of Boca Raton Code of Ordinances.

10. Is the City's water as good as bottled water?

Better! The City’s membrane softening process produces the high quality water that strictly regulated to ensure consistent quality. Bottled water can come from any number of sources and has less stringent regulations. Please call 561-338-7300 for more information.

11. Is there fluoride in the water?

A small amount of naturally occurring (0.1 – 0.2 ppm) fluoride is in the water, however, the City of Boca Raton does not add additional fluoride to the water. Please call 561-338-7300 for more information.

12. I have no water, what should I do?

Check your house valve to make sure it is on. Check the area to see if there are any Utility Services crews working in the area. During business hours (Monday - Friday, 8 a.m. - 5 p.m.), contact Utility Services Dispatch at 561-338-7339. After business hours or on holidays, contact the Water Treatment Plant at 561-338-7325.

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1. How do I know if this is the service area of the City of Boca Raton or Palm Beach County?

The service area of the City of Boca Raton does not extend past the Turnpike. Download an overview of the City’s service area (PDF).

2. What should I do if I discover a discrepancy in the field versus City provided information (meter number, meter location, address, backflow unit serial number, etc.)?

Please contact Backflow Solutions Inc. (BSI) at 800-414-4990 and notify them of the discrepancy so they can update the City’s database accordingly. BSI may also be contacted through their website.

3. Is there ever duplication of testing?

We see this very frequently. It is important that the tester check the tag on the backflow device to verify the last test date. The plumber should also be sure the customer has signed a work order for backflow testing. Please call 561-338-7300 for more information.

4. How do I check on due dates for annual testing for my customer?

Backflow Solutions Inc. (BSI) can provide due dates for your customers. To get in touch, visit the BSI website.

5. How do I become a certified backflow tester with the City of Boca Raton?

Plumbers or testers must register with Backflow Solutions Inc. (BSI) and submit copies of their plumbing license (for installations), backflow test/repair certification, and current calibration of equipment. Registration can be performed on the BSI website.

6. Who manages the Backflow Program?

The City of Boca Raton has contracted with Backflow Solutions Inc. (BSI) to manage the backflow inspection program. BSI has experience managing similar programs for other municipalities across the country. BSI will serve as the primary point of contact for backflow inspections within the City of Boca Raton and can be contacted at 800-414-4990 or through their website. The City is still responsible for managing the program, enforcement actions, and billing. For more information, visit the BSI website.

7. How can I receive notifications?

Customers with known devices will receive a notification/reminder letter directly from Backflow Solutions Inc. (BSI) that testing is due. Once the annual inspection is complete, the testing company will enter that information directly into BSI’s online reporting system. If annual testing is not received, customers will receive notification that their testing is past due. These notifications will also include the last tester of record for your device(s).

If you have any questions regarding the program please contact the Utility Services Program Policy Coordinator at 561-338-7306 or BSI at 800-414-4990.

8. How can I find a plumber authorized to perform backflow testing in Boca Raton?

Backflow Solutions Inc. (BSI) will only accept backflow certifications from plumbers or testers that have registered with BSI and have submitted copies of their plumbing license (for installations), backflow test/repair certification, and current calibration of equipment. Please review the current listing of Certified Backflow Testers.

9. Where do test reports get submitted?

Test reports must be submitted to the City’s authorized backflow contractor, Backflow Solutions Inc. (BSI). Reports must be submitted by the testing company. A unique Customer Confirmation Number (CCN) is provided to each water customer by BSI. The testing company inputting the test results must have this number in order to submit results. The customer must provide the CCN to the licensed tester. Most testing companies are familiar with BSI and can assist you with this process. Visit BSI's website to submit a report.

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1. What should I do after the flushing?

-If tap water is used during flushing, it could come out full of sediment that causes discoloration. If you encounter discolored water, shut the water off and wait several minutes. After waiting, check the clarity by running cold water for a few minutes, allowing new water to work its way into your pipes. If the water is clear, it's ok to use. If not, wait a few more minutes and check again. In some cases, there may be slight discoloration for a few hours. This discoloration only affects the appearance of the water; it does not affect the taste or water quality.
-Avoid washing laundry during scheduled flushing times. Wait until the water runs clear at the tap, then wash a load of dark clothes first.
-If pressure or volume seems low, check your faucet screens for trapped particles.

Please call 561-338-7300 for more information.

2. How do I get on the pre-flushing notification list?

To get on the pre-notification list, contact the Operations and Environmental Compliance Manager at 561-338-7310.

3. How often are hydrants flushed?

The Utility Services Department flushes the entire system for two weeks twice a year, generally beginning during the 1st week of May and November. Before flushing the fire hydrants, a public notice is published in the Boca Raton News and placed on the City's website as well as notification on Government Access Channel 20. Businesses and customers that may be adversely affected by the flushing, such as hospitals, doctor's offices, pet stores, and others are contacted directly by the Utility Services Department. Please call 561-338-7300 for more information.

4. What takes place during fire hydrant flushing?

During the flushing process, a Utility Services Water Distribution operator opens each hydrant to its maximum flow. The flow stirs up iron deposits and settlements and removes them from the system. The operator cleans and lubricates accessible operating parts, checks the operation of the hydrant and valve, and records any deficiencies for repair. Also during the 2-week system-wide flushing, the disinfection process is changed from chloramines to "free" chlorine. Please call 561-338-7300 for more information.

5. Why is hydrant flushing necessary?

Periodically, you will see Utility Services personnel releasing water from hydrants. Flushing is done to remove sediment from the pipes in order to maintain water clarity and quality in the distribution pipes. Please call 561-338-7300 for more information.