Why do you ask for my address and phone number, can't you see them on your screen?
9-1-1 uses special Caller ID technology called ANI/ALI (Automatic Number Identifier/Automatic Location Identifier) to display the caller's phone number and address. However, as with all technologies, it is not immune to the possibility of errors in the database. We ask, and verify, address and phone number information for your safety, and to assure we are responding to the correct location. It is also possible that the problem being reported is at a different location than where the call is being placed. If the call were disconnected prematurely, we need to know how to re-contact you for additional information. Asking this information does not delay the call in any way, and ensures you the proper response, and the best level of emergency services. Please call 561-338-1234 for more information.

Show All Answers

1. When is it appropriate to call 911?
2. Why do you ask for my address and phone number, can't you see them on your screen?
3. Why do you ask so many questions, can't you just send help?
4. I received an email that says I can dial *677 from my cell phone if I need help. Is this true?
5. I live in Boca Raton. Why was my call transferred to the Palm Beach County Sheriff's Office (or other agency)?
6. What is the strangest call you've ever received?