Show All Answers

1. When do I need to register and login to Boca eHub?

You need to register and login to Boca eHub if you are trying to manage development activity such as permits, plans, and inspections. Registration is required for all users, even if you previously using ePlans. Visit the "How do I create a login for a Boca eHub Customer Self Service (CSS) Account" page for help with regsitering your account.

You do not need to register an account to search available public records. Users can perform searches without being logged in: however, a certain plan or permit information will not be visible unless the user is logged in and is a listed contact on that specific record. Visit the Searches in Boca eHub page on this site for more details. 

2. I don't see my confirmation email in my inbox. Where can I find it?

Please check your spam or other email folders, as sometimes the registration email is delivered to those locations, depending on your email provider. You can also visit the “Troubleshooting Common Login Issues” page for assistance.

3. Why can't I see my existing permit case in my CSS Dashboard/"My Work" screen?

Visit the "Instructions for pre-Boca eHUb permit cases" PDF for details. 

4. Why do I get a "Is this you?" message when I try to register an account?

The system has recognized your email address as an existing contact in Boca eHub. This may be the case if you were added by the City as a contact on a case in the system. You will be able to complete your account creation with choosing a username and password. If you were added to an existing case in the system, you will see this in your CSS dashboard once you are logged in. Visit the “How do I create a login for a Boca eHub Customer Self Service (CSS) Account” page for help and go to the section titled “Contact already exists in Boca eHub." 

5. How can I update my Boca eHub account information?

You can update your account information, such as “Personal Info” and “Addresses” that you entered when you created your Boca eHub account at any time by accessing the “My Account” page from the login section in the top right corner of the CSS screen. You must first log in to the system to see the “My Account” option in the drop-down list when clicking on your name.  Visit the “Customer Self Service portal” page. Go to the “How can I update my account information?” section for instructions. 

6. What are Boca eHub Known Issues and Workarounds?

Known Issues are system issues identified in the Boca eHub software that the City is aware of. Workarounds are in place to manage these issues and allow users to successfully use the Boca eHub system. Visit the Known issues and Workarounds page for more information. 

Workarounds are temporary solutions, and our Boca eHub team continuously works to resolve these issues. We will inform the public of any changes via the Boca eHub Updates page. This page will be updated when issues get resolved and in the case of new issues being uncovered that Boca eHub users need to be aware of.

7. Can I use any browser to login to the portal?

Google Chrome is the preferred browser to use with Boca eHub. The latest versions of Google Chrome and Microsoft Edge are both supported by the system. Other browsers such as Internet Explorer, Mozilla Firefox, and Apple Safari are not supported. 

8. Why can't I find my address when I search for it?

Make sure you only put in the street number and street name when searching for the address. Do not include the suffix when searching for your address (i.e. exclude Drive, Parkway, Road, etc.). Also, make sure you click the magnifying glass to conduct the search. 

9. What is the max MB size of files that can be accepted?

The maximum file size in Boca eHub for document uploads is 1 gigabyte per file.

10. Where can I find invoices and make a payment?

You have to be a contact on a case to make a payment. For a case that you applied for, the invoice shows in your CSS dashboard and “My Work” screen, otherwise, you need to look up the case and then go to the case details “Invoices” tab to pay any outstanding invoices. For detailed instructions, review the “How to pay an invoice” Boca eHub help guide. Go to the “Resubmitting a document” section.