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1. What can I put in the container for trash collection?
2. How do I dispose of bulk items?
3. Can I take the garbage container with me if I move?
4. Will there be any changes to my recycling, vegetation, and bulk collection service?
5. Do I have to pay extra for the automated service?

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1. When will the City take over operation of the Boca Raton Golf & Racquet Club (BRGRC)?
2. Will there be memberships associated with BRGRC or any of its amenities (like what was available with the former country club)?
3. What amenities will be available for use after the City begins operation of the BRGRC?
4. What are the proposed rates for the golf course?
5. Will BGT residents have City resident rates at the BRGRC golf course?
6. Will there be a nine-hole executive golf course?
7. What are the plans for the tennis courts?
8. What are the plans for the clubhouse?
9. Will there be a restaurant?
10. What are the plans for the pool?
11. Will there be additional security at the BRGRC?
12. Will there be a new entrance into BRGRC?
13. Will BGT residents be annexed into the City?
14. Will the City rezone BRGRC into park land?
15. How can I get more information regarding the BRGRC and the transition to City operations?

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1. Is City residency required to purchase a Cemetery plot?
2. Is City residency required to purchase a crypt or niche in the Mausoleum?

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1. Is there a cost for public records?
2. What are some ways that I can streamline the public records request process?
3. How long does to take to receive the requested public records?
4. What if I have a question about the public records request process?

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1. My residence is not located in the City limits according to your map. Can I still apply?
2. My hardship is not related to COVID-19. Can I still apply?
3. What is considered a financial hardship due to the coronavirus pandemic?
4. I am not behind on my payments, but am unable to pay for my current month’s rent or mortgage payment due to COVID-19. Can I still apply?
5. Can I apply for future payments?
6. Can I apply for more assistance from your CDBG-CV program in the future if I need it?
7. Can I request assistance for my electricity account or my association dues only?
8. Can I apply for assistance if I have already received assistance from your CRF program, or other area programs?
9. Do I include income that my minor child receives in my household income calculation?
10. Do I include unemployment benefits in my income calculation?
11. Which assets should I include when calculating the household asset amount?
12. Does a person have to be a citizen or permanent resident alien to receive assistance?
13. I am filling out the application on my phone and cannot get past the first screen to input my Parcel Control Number. How do I move on to the next page?

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1. BEACHES | Are beaches and beach parks open in Boca Raton?
2. BUILDING | Is the City's Building Department still conducting inspections?
3. BUILDING | Is the City's Building Department open?
4. BUILDING | Can I drop off new permits at the City's Building Department drop box with plans?
5. BUILDING | How do I make payments to the Building Department?
6. BUSINESSES | My business was impacted by COVID-19, are there resources available?
7. CITY COUNCIL | Are CRA, City Council Workshops and City Council meetings being held?
8. FACIAL COVERINGS | Am I required to wear facial coverings?
9. MORTGAGE, RENTAL & UTILITIES ASSISTANCE | Can Boca Raton residents get financial assistance for mortgage, rent and utilities?
10. PARKS & RECREATION | Are parks and recreational facilities open?
11. POLICE | Is the Police Department open?
12. POLICE | Is the Police Department doing VIN checks, car seat checks or fingerprinting?
13. POLICE | How do I get a copy of my police report?
14. TESTING | Where is the nearest COVID-19 testing site?
15. UTILITY | Does COVID-19 impact my water/wastewater?
16. UTILITY | How do I get my water turned off at the meter so I can do a repair?
17. UTILITY | I’m moving in/moving out, how do I get my water turned on/off?
18. UTILITY | Who do I contact about my water bill?
19. VACCINE | Where can I find the most recent information on Vaccine distribution?

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1. What do the status application codes mean?
2. How do I upload and submit files?
3. What do I name the files?
4. When can I upload my plans?
5. Can I start work before the permit is issued?
6. What does PS or "prescreening" mean?
7. Can I submit corrections on-line if the initial application was brought in over the counter?
8. Can my subcontractor submit a correction?
9. Can I still submit permit applications, corrections and revisions over the counter?
10. Can I put all of the documents in one multiple page pdf?
11. What type of electronic file formats are accepted?
12. How are electronic signatures for architect's and engineer's signed sealed drawings handled?
13. What building permit applications need to be filled out and what signatures are required?
14. Can I put my entire project under one building permit application?
15. What are the initial fees to apply for a building permit?
16. Where do I find the applications and prescreening requirements?
17. How do I know what application type to use?
18. What is an online building permit application?
19. Can I E-Submit my application as an Owner Builder?
20. How does the 5th Edition (2014) of the Florida Building Code affect Window Replacements?
21. How do I setup my computer to use Boca ePlans?

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1. How do I apply for a job?
2. What happens after I apply for a job?
3. How can I volunteer?
4. Where do I send employment verification requests?
5. Who conducts the selection for interviews?
6. If I previously completed an application, will I be considered for other positions?
7. Where can I submit a request for mutual applicant information or public records?

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1. What do the inspection sequences mean?
2. How do I know if I need a certain inspection?
3. What is a CO/CC compliance check? Should I wait for the inspector? Can I call it in with building final?
4. How do I schedule my inspection?

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1. This is my first time attending an event at Mizner Park Amp, what should I know?
2. Who can use the amphitheater?
3. What is the first step I take if I'm interested in renting the amphitheater?
4. I lost something at the amphitheater. Who can I contact about any items that lost or found?
5. Can I purchase tickets through the City, or at an on site box office?
6. What do I do if it rains?
7. What am I allowed / not allowed to bring inside the amphitheater?
8. If the event is cancelled and I have a ticket, who do I contact?
9. I am coming to the amphitheater for a concert. Can I bring my chair in?
10. Where can I park?
11. What is the Labyrinth on the clocktower?

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1. When can I download my approved plans? How do I do that?
2. How do I get my approved set of plans and permit cards?
3. What else do I need for Issuance?
4. What do the status application codes mean?
5. What else do I need for Issuance?
6. How do I know what the total fees are?

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1. What do the status application codes mean?
2. Requirements for a revision?
3. Can I submit a revision online?
4. What does PD or "pending" status mean?
5. Do we offer expedited service for plan review?
6. How do I know the plan review is approved?
7. How many review cycles do I get?
8. Can I track the plan review progress?
9. When does the plan review cycle start?

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1. When is it appropriate to call 911?
2. Why do you ask for my address and phone number, can't you see them on your screen?
3. Why do you ask so many questions, can't you just send help?
4. I received an email that says I can dial *677 from my cell phone if I need help. Is this true?
5. I live in Boca Raton. Why was my call transferred to the Palm Beach County Sheriff's Office (or other agency)?
6. What is the strangest call you've ever received?

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1. I am a certified police officer with another agency, will my current salary transfer with me if I am hired by the City of Boca Raton?
2. Can I apply before I have a Florida Driver's License?
3. If I am a certified police officer in a different state, do I have to complete the Equivalency of Training course (EOT) before applying?
4. I am a certified police officer, will my certification exempt me from any portion of the testing process?
5. How many trips to Florida will be needed to complete the hiring process?
6. What happens during the first trip?
7. What is the second phase / trip?
8. What is the third phase / trip?

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1. What is Project IRIS?
2. What is reclaimed water?
3. What is the cost of reclaimed water?
4. What are the typical costs for a single-family hook-ups?
5. What are the typical costs for a multi-family hook-ups?
6. Why does reclaimed water for irrigation make sense?
7. Is reclaimed water safe? Who else is doing this?
8. How can I get reclaimed water service?
9. Now that I have IRIS, what do I do?
10. Are there irrigation time restrictions for the use of reclaimed water?
11. Is there an unlimited supply of reclaimed water?
12. Are there any rules regarding what reclaimed water should not be used for?
13. Are residents required to connect to the IRIS system?
14. Should/can reclaimed water be used for edible plants?
15. Why do or will I have a purple meter box?
16. How can I be sure that IRIS is helping the City to conserve drinking water?
17. How can I learn more about Project IRIS?

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1. Are vendors who have submitted sealed bids/proposals required to be present at the bid/proposal opening?
2. When are responses to RFPs made available for public inspection?
3. How do I obtain one of the Bids/RFP's advertised on this website?
4. What is the benefit of getting my bid electronically from the website?
5. Where is the City of Boca Raton Purchasing Department located?
6. My company's address and/or name has changed. How do I officially update this information on the Supplier Registration System?
7. How can I receive notification of sealed Bids and RFPs relevant to my company?

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1. How do I register for camp?
2. How do I register online for activities?
3. How do I purchase annual permits for the beach or dog park?

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1. What is STEAM?
2. Where do I get my STEAM through September Passport?
3. How do I play/win?
4. How do I earn stamps?
5. Do I need to complete all the Science (Tech, Engineering, etc.) programs to earn one stamp?
6. How old do you have to be to participate?
7. What is the prize, and where can I get mine?
8. Is there a time limit for this program?

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1. How do I report a street light outage or request new street lights?

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1. What are video monitoring cameras?
2. What is a video detection system?

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1. What is traffic calming?
2. Can we put up signs to tell traffic to slow down?
3. Are stop signs an option for traffic calming treatments?
4. What are some of the advantages and disadvantages to speed humps?
5. What are some alternatives to speed humps?
6. Can we just close the road?
7. Can we get more police cars to patrol our neighborhood?
8. How much will all of this cost?

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1. How do I request traffic data?

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1. When is a traffic signal installed?
2. What is a left turn signal?
3. How do I report a traffic signal or school flasher malfunction?
4. What are LED signal heads?
5. What are internally illuminated street name signs?

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1. What is concurrency?
2. What is a constrained roadway?
3. What is a backlogged roadway?

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1. What is the City's Utility Services Service Area?
2. Who do I contact if I'm doing excavations in the state of Florida?
3. How should I obtain an easement for a fence installation?
4. What is the hardness of the City of Boca Raton's water?
5. How can I find out whether an address has sewer or septic tanks?
6. Who do I call if my storm drain backs up?
7. What should I do if my plumber needs As-Builts?
8. What should I do if my sewer starts to back up?
9. What restrictions does the City have on watering landscape?
10. Is the City's water as good as bottled water?
11. Is there fluoride in the water?
12. I have no water, what should I do?

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1. How do I know if this is the service area of the City of Boca Raton or Palm Beach County?
2. What should I do if I discover a discrepancy in the field versus City provided information (meter number, meter location, address, backflow unit serial number, etc.)?
3. Is there ever duplication of testing?
4. How do I check on due dates for annual testing for my customer?
5. How do I become a certified backflow tester with the City of Boca Raton?
6. Who manages the Backflow Program?
7. How can I receive notifications?
8. How can I find a plumber authorized to perform backflow testing in Boca Raton?
9. Where do test reports get submitted?

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1. What should I do after the flushing?
2. How do I get on the pre-flushing notification list?
3. How often are hydrants flushed?
4. What takes place during fire hydrant flushing?
5. Why is hydrant flushing necessary?